Cancellation & Refund Policy
Fair, transparent, and customer-friendly cancellation, rescheduling, and refund terms by Car Transport Service Bike Shifting Services.
1. Policy Overview
At , we strive to deliver a hassle-free, smooth, and transparent experience for all your car transportation and bike shifting requirements. We understand that relocation plans can change unexpectedly due to personal or professional circumstances. This Cancellation and Refund Policy outlines the eligibility criteria, timelines, and procedures for processing booking cancellations and refunds.
2. Cancellation Window & Refund Slabs
The refund amount is determined based on the time notice given prior to the scheduled vehicle pickup slot:
| Cancellation Notice Time | Refund Percentage | Processing Deductions |
|---|---|---|
| More than 48 Hours before pickup | 100% Full Refund | Zero or nominal banking fee only |
| Between 24 to 48 Hours before pickup | 80% Refund of Advance | 20% slot reservation charge |
| Less than 24 Hours or on Pickup Day | 50% Refund of Advance | Carrier mobilization & inspection cost |
| After Vehicle Loaded on Carrier | Non-Refundable | Transit freight & insurance already committed |
3. Free Date Rescheduling
Need to Postpone Your Move?
Instead of cancelling, you can reschedule your vehicle pickup date free of charge if notified at least 24 hours prior to the original pickup schedule, subject to carrier route slot availability.
4. How & When Refunds Are Processed
- Payment Method: All refunds are credited directly to the original bank account, debit/credit card, or UPI ID used during booking payment.
- Turnaround Time (TAT): Once approved by our accounts desk, refunds are initiated within 24 to 48 business hours and typically reflect in your bank account within 5 to 7 working days (depending on your bank's clearance cycle).
- Refund Confirmation: An official credit reference number and refund voucher will be sent to your registered email and WhatsApp number.
5. Non-Refundable Components
The following specific items are non-refundable once activated:
- Government Regulatory Fees & Transit Insurance: Premium amount paid to the third-party insurance underwriter once the marine transit policy certificate has been formally generated.
- Special Hydraulic Crane / Towing Charges: Incurred for towing accidental or non-running vehicles from customer premises to the transport hub.
- Cancellation due to Invalid Documents: If vehicle pickup fails because the customer cannot produce mandatory legal papers (Valid RC / ID Proof) as required by state highway authorities.
6. How to Request a Cancellation or Refund
To request a cancellation or refund, simply contact our support desk with your Booking ID / Consignment Number:
Customer Refund Support Desk
Our support coordinators will verify your request and issue the refund acknowledgement within 12 business hours.